Stuck On You

7 05 2010

A couple of weeks ago I found myself waiting for a friend to pick me up outside Dallas Love Field. Nothing beats airport time when you have time to kill, because your mind can run freely, unencumbered by the usual office distractions at work.

And so my mind ran freely. Too bad for my friend that Dallas traffic wasn’t doing likewise, because I wound up waiting there a while. But that was not a problem that fine morning, because I really enjoyed just sitting in the fresh air.

Playing with my iPhone. And the Facebook app.

Which is when it hit me that FB has become the Velcro of our online and mobile existence. Of all the simple things I do on my phone or computer, there isn’t much I can’t do via FB.

Like email. Texting. Calling.

That handy little app, despite a few limitations, has become my master contact list. I realized that I am using my email accounts less and less these days, opting instead to just send a FB message…which is pushed to other app-driven phones just like an incoming text message. It pops the same way, it chimes the same way.

In fact, when my plane hit the runway (OK, maybe “hit” isn’t the right word…how about “landed gracefully?”), I wanted to give my buddy a heads-up as to my arrival. I didn’t have his number stored in my phone, though. But by being FB friends, all I needed to do was push a direct message, which accomplished the same thing.

To which he responded with a FB message.
But as 10 minutes grew into 30 minutes, I figured it might be better to actually talk to him. Hmmm…now how can I do this if I don’t have his number?

Ah, yes. Most people provide their phone number when they register for FB. I scrolled through my friends list on the app and looked for the little phone icon next to his name. Bazinga! I tapped it and within a few seconds was chatting away to my friend hopelessly mired in morning traffic.

Many of my students snickered this semester when I told them that FB was going to one day usurp email. But now I had proof that it’s well on its way to rendering obsolete our contact list. Sure, we’ll probably still use one, especially to file more detailed info about our family and friends, as well as to be able to contact those few people who have yet to discover Facebook. But for sheer ease of use, the FB app is the best.

After all, I’m stuck to it like Velcro. Why leave one app when you already have nearly everything you need in one handy place, right?

Facebook may be making news these days by selling our private information to marketers, and for deftly placing those three ads in the right-hand column. What they really need to be focusing on is pushing ad content through the phone app.

Because that’s where I am. That’s where you are. Hooked and looped. Eyes glazed over. Status. Updated.

Dr “What’s On Your Mind?” Gerlich

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What’s In Store

4 05 2010

Call me every bad name in the book, but I just can’t stand it when I feel like I am being guilted into doing something. Even if it means I look like I’m not supporting the local economy.

Today’s Amarillo Globe-News carried a 2-page spread touting the new “Shop Smart. Shop Local.” campaign to try to keep Amarillo shopping dollars neatly and tidily within this silo we call home. The thrust of the campaign is that, if each of us spent 1% of our taxable purchases outside of the area, it would cost Amarillo 6 (yes, SIX) police officers!

Don’t you just love it when people imply our very public safety is at risk because we…gasp…might go shopping elsewhere? Or…gasp again…online?

That’s exactly what they are saying. Then they toss in the old economic saw, that money spent locally returns local salaries for me, you and all of our neighbors. I quote the ad: “But buying goods outside the region or on the Internet means we lose economic power and tax dollars to other communities.”

This may indeed be very true, but since when did economic jingoism ever serve to build an economy the way it should be built?

First of all, let me explain that I teach e-commerce in my Evolutionary Marketing course. E-commerce is not going away. Please don’t tell me that this entire subject matter is fraught with evil simply because you want us to patronize local businesses. Secondly, I must question whether our friendly ralliers have a problem when outsiders patronize local online businesses such as GoHastings.com or WesternHats.com?

That’s what I thought.

Now please don’t misundertake me. I am not opposed to buying from local businesses. And I am not working against our local economy. It’s just that I think we should all be striving to make the most compelling argument for why I…you…everyone else…should spend their dollars here and not online or in Dallas. And what is that argument? Simple. Value. If you can’t provide the best value for our hard-earned money, then don’t be surprised when folks export their shopping dollars.

In case you haven’t noticed, the marketplace has changed. We can no longer live in regional silos. Thomas Friedman buried this wrinkled notion in 2005 with The World Is Flat. From Amarillo to Ankara, the global market is ours.

Instead of emotionalizing the issue, we should be busy building the best possible shops (online and brick-and-mortar) that anyone has ever seen. We should be offering value that none other can match. We should be making ourselves so irresistible that not only locals want to shop here, but outsiders as well.

For therein lies the future to our economic strength. Myopic, incestuous commerce will only serve to isolate us further from the rest of the ever-changing world. We should be tearing down walls, not erecting new ones. I am all too happy to shop locally (and I do for the majority of my purchases, mind you), but make me want to trade with you rather than trying to shame me into it.

Now that’s how you Shop Smart. And it’s the Amarillo I want to see.

Dr “Shop Free Or Die” Gerlich





Privacy Fence

3 05 2010

Many modern suburban communities require all property owners to have a 6 ft. privacy fence. The goal is to ensure some semblance of isolation away from the prying eyes of neighbors and the general public. To be honest, I despise those kinds of neighborhoods, because each property becomes a tunnel unto itself. But privacy prevails as the ideal point; people must want to be able to barbecue naked if they so desired.

Maybe we as a society have come to expect too much of this notion of privacy. But when you live and perform in a drama that is increasingly played out on a public stage, you invariably wind up tossing out a lot of that privacy. That handy backyard fence is not something you can take with you.

Like on social networking sites.

A couple of weeks ago, Facebook changed its privacy settings. Unless users go through a complicated maze of clicks to change the new defaults, everything in your profile can and will be used to market to you. Which is another way of saying that Facebook is going to sell “your information.”

You would think that Facebook had just pried open our front doors and stolen the artifacts of our very existence. There is public outrage. There are Facebook groups demanding a return to the old way. Why, there is even a group of senators who want the FTC to intervene to save our vital stats from the greedy money-grubbing hands of the marketers.

Excuse me while I yawn.

You see, all this brouhaha is just a lot of wasted hot air. Facebook is an opt-in site. And, make a note of this, it is FREE. What do users expect anyway? Facebook has to monetize its operations, or it will go under. The only way it can do so is to provide the means for marketers to reach us through advertising.

That, my friends, is facilitated by providing personal information that will allow marketers to target us ever more precisely. And it is precisely why users need to back down. Unless (and until) we are all willing to pay for the FB experience, this is what we can expect.

We do not have to use FB. We could elect to live our lives in the primordial technological soup of the mid-20th century. Snail mail. Phone calls. Or conversations over that backyard fence.

But to get up in arms about Facebook’s ambitious efforts to monetize itself is to miss the broader point. Facebook is all about making oneself transparent. Why else would anyone join a social network for the express purpose of hiding? The whole idea is to share information, and once and for all dispel that whole Six Degrees of Separation thing (with special thanks to my bro-in-law Brian for pointing that out yesterday). We are all now more closely connected than ever before, save possibly our nomadic days.

It’s time we let Facebook run its own show. We do not need the government to interfere. And if any among you wish to live behind the fence, so be it. Just don’t complain when you’ve paid nothing to be on this playground.

Dr “Don’t Fence Me In” Gerlich





Senioritis

2 05 2010

When I was young, my parents always stressed to me that I must respect my elders. Revering age and the wisdom that went with it was part and parcel of our culture in the mid-20th century. The most valued members of our society were those who had been there the longest. They had earned their stripes, and even if they could no longer be economically productive, we were to admire their tenacity for having stuck it out so long.

But somewhere during my lifetime the cultural emphasis changed from age to youth. Our future, after all, is predicated on our progeny carrying the ball a little bit farther down the gridiron of our very existence. Age became despised, a burden on society that had to be carried on the backs of those younger.

OK, blame the Baby Boomers. Blame Woodstock. Blame me if you’d like to. Hell, it’s just that my generation vowed to never get old, and, in the lyric of Roger Daltry, we even hoped to die if that were to start to happen.

Maybe you could blame the tech revolution we have lived through for the last 50 years. But it’s not just that we had a lot of change. No, it’s that the change occurred at ever faster rates, to the point that it can be dizzying at times. And if you should happen to pull off at the rest area of life, everyone else will go zipping by. On a highway where there apparently is no speed limit.

So it was with great interest I read a Letter to the Editor yesterday (01 May 2010) in the Amarillo Globe-News. A very frustrated (and presumably elderly) woman bemoaned what seems to her as seniors being pushed aside. To wit:

“Those who do not have computers are being ignored. The newspaper and TV sometimes continue their stories online. Some credit card companies are charging for paper billing. Saturday mail delivery may end; going to the mailbox for some is the highlight of the day.”

While I never wish to disrespect my elders, I have to ask an important question: What the hell have you been doing the last 50 years? Did you not get the memo about computers? The internet? Email? Good grief. I’ve been using computers since 1973, so this is not something new, ma’am. Do you expect us to further subsidize the Post Office so you can get junk mail on Saturday? Do you expect the media to put everything on TV or in print so the Techno-Luddite demo can catch it?

I know, I know. You were busy working hard to provide for us. Busy having children to populate a subsequent generation. But ma’am, that excuse just doesn’t cut it anymore.

You see, at the same time we have shifted our focal point to youth, another huge change has occurred without fanfare, but still very implicit: We have a social responsibility to keep up. Yes, I respect my elders, but at the same time I expect them…me…you…to keep apace of the change around us. Don’t have a computer or internet service? We have libraries. Don’t know how to use one? There are plenty of classes for that, offered by communities far and wide.

This is not about growing old and being forgotten by the young. No, it is about making conscious decisions to stay in one’s comfy, cozy comfort zone. I’d be willing to bet money this woman was part of the group of bleeding edge folks who helped TV supplant radio as the dominant media format back in the day. Today we have more media than we can begin to manage, but we must find our way through that jungle anyway.

I am also quite aware of the fact that when you point a finger, you had better be standing in front of a mirror. I know that the forefinger of harsh criticism is aimed directly back at me. This very same responsibility is upon me. While I have managed to stay abreast of change for a little more than a half-century, I have to keep running at the same pace as that of a 20-year-old (and FWIW, I recently had the opportunity to do this on the rainy streets of Dallas as we raced to our parked van…and it nearly killed me).

It’s not going to be easy, but this burden is upon all of us. There’s going to be a lot more change in my remaining years (if I live that long, as my Mother always said to me whenever I criticized her). But I am looking forward to it.

Because I rather like the fast lane. You can bury me at the Rest Area in due time. But until then, those white dashes just look like dots on the road.

Dr “Faster Farther” Gerlich